Privacy Policy

HireHub Rentals is an equipment hire broker based in Parramatta, New South Wales, servicing customers across Australia. This policy explains what personal information we collect, how we use it, who we share it with, how long we keep it and how you can access, correct or delete it. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who we are

Hire Network Pty Ltd (ABN 78 678 982 799), trading as HireHub Rentals ("HireHub", "we", "us"). Our office is at 5 Fleet Street, North Parramatta NSW 2151. You can reach our privacy contact at bookings@hirehub.rentals or on (02) 9100 0043.

2. What we collect

We collect the information needed to answer an enquiry, arrange a hire and manage an account:

• Contact details: your name, company, role, email address, phone numbers and site or delivery addresses.
• Enquiry and messaging content: what you send us through our website forms, by email, by text message, by phone (including voicemail), and through Facebook Messenger, Instagram direct messages and WhatsApp, together with the date, time and the channel it arrived on.
• Account and credit information: ABN, trading history, trade references, payment terms, invoices, payments and, where you apply for a trade account, credit reporting information as described in section 7.
• Payment details: card details are collected and stored by our payment provider (Stripe); we never store full card numbers ourselves.
• Hire records: equipment hired, dates, sites, delivery and collection photos, signatures on dockets, and any damage or incident reports.
• Website and email data: pages visited, device and browser information, and whether an email we sent was opened or a link was clicked.

3. How we collect it

Directly from you when you fill in a form, call, text, email or message us; from the Facebook Page and Instagram account we operate, using Meta's messaging tools; from your colleagues when they place or manage a hire; from publicly available business listings when we research potential customers; and from third parties such as credit reporting bodies and trade references, with your consent.

4. Why we use it

• To respond to your enquiry, send you an acknowledgement and follow up on it.
• To quote, book, deliver, collect and invoice equipment hire.
• To set up and manage your account, assess credit applications and recover overdue amounts.
• To keep in touch about hire equipment, services and offers that are relevant to your business. You can opt out at any time (section 8).
• To keep records required by law, resolve disputes and protect our customers, suppliers and staff.

5. Messages sent to us on Facebook, Instagram and WhatsApp

When you message our Facebook Page or Instagram account, Meta passes the message to our customer system through Meta's Messenger and Instagram messaging platforms. We receive the text you send, any attachments, the time it was sent, and the name and profile identifier Meta makes available for the conversation. We use this to log your enquiry, reply to you, and follow it up. We do not use these messages for advertising, we do not sell them, and we do not share them with anyone except the service providers listed in section 6. Messages sent to our WhatsApp business number are handled the same way.

You can stop messaging us at any time, and you can ask us to delete the messages and any record we created from them (section 9).

6. Who we share it with

We share personal information only where it is needed to deliver our service:

• Equipment suppliers and transport operators who fulfil a hire: your name, site address, contact person and delivery instructions.
• Service providers that run our systems: cloud hosting and database (Vercel, Supabase), email delivery (Resend), phone and text messaging (Twilio), payments (Stripe), accounting (Xero), and Meta Platforms for Facebook and Instagram messaging.
• Credit reporting bodies, trade references and debt recovery agents where you apply for or hold a trade account.
• Professional advisers, insurers and regulators where required by law or to protect our rights.

Some of these providers store information outside Australia (including the United States and Singapore). We take reasonable steps to ensure they protect it to a standard consistent with Australian law.

7. Credit reporting

If you apply for a trade account, we may collect and disclose credit information to and from credit reporting bodies in accordance with Part IIIA of the Privacy Act 1988 (Cth) and the Privacy (Credit Reporting) Code, for the purposes of assessing your application, managing the account and recovering overdue amounts.

8. Marketing and how to opt out

We may send you emails, texts or messages about equipment, services and offers that we think are relevant to your business. Every marketing email includes an unsubscribe link, every marketing text tells you how to stop, and you can opt out of any channel at any time by emailing bookings@hirehub.rentals. Opting out of marketing does not stop messages we need to send about a current hire, invoice or account.

9. Access, correction and deletion

You can ask us at any time to tell you what personal information we hold about you, to correct it, or to delete it. To make a request, email bookings@hirehub.rentals with the subject line "Privacy request", or call (02) 9100 0043. Tell us who you are and which channel you contacted us on (for example your Facebook or Instagram name), so we can find your records.

We will confirm your identity, then act on your request within 30 days. When you ask us to delete your data we remove your contact record, the messages you sent us and any follow-up tasks or notes created from them. We keep only what the law requires us to keep, such as tax invoices and records of a completed hire, which are retained for seven years and then destroyed.

If you have signed in to our Facebook Page or Instagram through Meta, you can also remove our app from your Meta account settings. Doing so stops us receiving any further messages from you, and we will delete the data we received from Meta on request as described above.

10. How we keep it safe and how long we keep it

Personal information is stored in access-controlled cloud systems with encryption in transit and at rest, and is available only to staff who need it to do their job. We keep enquiry and account records while you are a customer or a prospective customer and for as long as needed to meet legal, accounting and insurance obligations. Enquiries that do not lead to a hire are deleted or de-identified when they are no longer needed.

11. Cookies and website data

Our website uses only the cookies and scripts needed to make it work, protect our forms from bots and understand which pages are used. We do not run third-party advertising trackers.

12. Complaints and changes

If you believe we have mishandled your personal information, contact us first at bookings@hirehub.rentals and we will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au. We may update this policy from time to time; the current version is always published at this address.